Shipping policy
Shipping Policy
This Shipping Policy explains free United States delivery, certification verification, regulated-product handling, tracking, and delivery support.
Free United States Delivery: Eligible verified orders are typically delivered within 3–5 business days from the order date.
Shipping Area
REFRONYX currently ships only within the United States from a U.S. warehouse. Carrier availability and delivery time may vary by state, ZIP code, service area, destination restrictions, and regulated-material transportation requirements.
Order Processing
After payment confirmation, warehouse preparation and purchaser-certification verification begin in parallel. Restricted refrigerants are released to the carrier only after the required documentation has been approved.
We request certification by email. If documentation is still missing after 7 days, we send a reminder. The order remains open for up to 30 days from the order date. If verification is not completed by day 30, the order is canceled and a full refund is issued to the original payment method.
High order volume, holidays, payment review, certification delays, product availability, carrier restrictions, weather, or other circumstances outside our reasonable control may require additional time.
Estimated Delivery Times
Typically 3–5 business days from the order date after prompt certification approval.
Delivery times are estimates rather than guarantees. A delay in submitting certification will delay shipment and may extend delivery beyond the 3–5 business-day estimate.
Business Days
Business days generally exclude Saturdays, Sundays, and United States federal holidays. Orders placed outside normal business days begin processing on the next applicable business day.
Shipping Charges
Standard shipping is free on all eligible orders delivered within the United States. No standard shipping charge is added at checkout.
Tracking Information
Tracking information is sent to the checkout email when it becomes available. A tracking number may not display movement immediately after the shipping label is created.
Contact support@refronyx.com if tracking has not been received after the expected processing window. Include your order number and checkout email.
Multiple Packages
Multiple cylinders may ship separately because of carrier rules, regulated-material requirements, warehouse handling, or fulfillment needs. Separate tracking numbers may be issued, and packages may arrive on different dates.
Regulated Refrigerant Shipments
Refrigerant cylinders are prepared and tendered through approved FedEx or UPS services in accordance with applicable carrier and regulated-material requirements.
Delivery may require an adult recipient, carrier-approved location, or signature. Some destinations or services may be unavailable because of transportation restrictions.
Customers must not redirect, forward, or reship a cylinder using an unauthorized carrier or shipping method.
Address Accuracy
Customers must provide a complete and accurate shipping address, including apartment, suite, unit, access, and contact information where applicable.
REFRONYX is not responsible for delays, failed delivery, additional carrier charges, or loss caused by incorrect, incomplete, inaccessible, or outdated delivery information.
Contact us immediately after ordering if an address correction is required. Changes cannot be guaranteed after processing, packing, or shipment begins.
Shipping Delays
Delays may occur because of severe weather, natural disasters, carrier congestion, labor interruptions, transportation restrictions, holidays, inventory transfers, public emergencies, or other circumstances outside our reasonable control. We will provide available updates but cannot guarantee carrier delivery dates.
Delayed, Lost or Delivered-Not-Received Orders
For a delayed, lost, or delivered-but-not-received order, contact support@refronyx.com with your order number and tracking information.
Before contacting us about a package marked delivered, check the delivery area, household members, neighbors, building management, mailroom, and any carrier delivery notes.
We may coordinate with the carrier and require confirmation, documentation, a police report, written statement, or carrier investigation before determining the available solution.
Damaged Shipments
Inspect the shipment and packaging promptly after delivery. Keep all original packaging, shipping materials, labels, accessories, and product components while the issue is reviewed.
Report visible shipping damage promptly and provide your order number, photos of the exterior box, shipping label, protective materials, product, and damaged areas, plus video where useful.
Order Changes & Cancellations
Requests must be submitted as soon as possible. A change or cancellation cannot be guaranteed once an order enters processing, is packed, is assigned to a warehouse, or is transferred to a carrier.
Refused & Undeliverable Orders
If an order is refused or returned as undeliverable for reasons not caused by REFRONYX, original outbound shipping charges, return transportation costs, and related carrier charges may be deducted from any eligible refund.
Need Shipping Help?
Contact us for tracking updates, delivery questions, damaged shipments, or address concerns.
support@refronyx.com