Contact information

REFRONYX Support

Contact Information

Contact REFRONYX for order assistance, tracking, returns, product questions, privacy requests, and general support.

Email support for United States customers

For faster assistance with an existing purchase, include your REFRONYX order number and the email address used during checkout.

Trade Name

REFRONYX

Email Support

Email our customer-support team at:

support@refronyx.com

Business Contact Address

REFRONYX
5548 NW 9th Ave
Miami, FL 33127
United States

Important: This is a business contact address and is not an authorized return location. Customers must receive written return authorization and the correct return instructions before shipping any product.

Customer Support

Email support is available for:

Product questions and purchase assistance.
Order confirmation and order-status requests.
Shipping, tracking, and delivery questions.
Return, refund, and cancellation requests.
Damaged, defective, incomplete, or incorrect products.
Technician certification, employer authorization, and purchaser-verification questions.
Refrigerant compatibility, handling, and product-support questions.
Privacy, legal, accessibility, and store-policy questions.

Contacting Us About an Order

When contacting us about an existing order, include:

Your full name.
Your REFRONYX order number.
The email address used during checkout.
A clear description of your question or issue.
Relevant tracking information, photos, or videos where applicable.
Certification or employer documentation when requested for a restricted refrigerant order.

Damaged or Defective Products

If a product arrives damaged, defective, incomplete, or different from what you ordered, keep all original packaging and contact us promptly.

Include photos of the exterior shipping box, shipping label, protective materials, product, damaged area, and any relevant video. This information helps us review the issue efficiently.

Returns

A return must be reviewed and approved before a product is shipped back. Do not send a product to the business contact address.

When a return is approved, the authorized return address, packaging requirements, carrier instructions, and next steps will be provided by email.

Privacy Requests

To submit a request concerning access, correction, deletion, or another applicable privacy right, email support@refronyx.com with the subject “Privacy Request.” Identity verification may be required.

Support Communications

Support responses are provided by email. Response time may vary based on request complexity, order volume, weekends, holidays, carrier investigations, or the need to verify information.

To help avoid delays, send one complete message containing your order details and supporting documentation. Multiple messages concerning the same issue may slow the review process.

Communication Security

REFRONYX will not ask you by email to send a complete payment-card number, card security code, account password, or other unnecessary sensitive payment credentials. Do not send that information in a support message.

Official Business Contact