Return & Refund Policy

We want every REFRONYX customer to feel confident before and after placing an order. Review the conditions below before requesting a return.

30-Day Return Window: You have 30 days after receiving your order to request an eligible return. REFRONYX must approve the return before any product is shipped back.

How the Return Process Works

Return Eligibility

You may request a return within 30 days after receiving your order.

For a change-of-mind return, the cylinder must remain unopened, unused, unmodified, factory sealed, and in the same condition in which it was received.

The original packaging, labels, valve protection, shipping materials, accessories, documentation, and proof of purchase must be included. Opened or used cylinders are eligible only when a verified defect is confirmed through our safety-review process.

How to Start a Return

Contact us at support@refronyx.com and provide:

• Your full name.
• Your order number.
• The reason for the return.
• Clear photos or videos when reporting damage, defects, missing parts, or an incorrect item.

Return Shipping Costs

REFRONYX covers authorized return shipping for every eligible return, including an unopened change-of-mind return and a verified damaged, defective, incomplete, or incorrect item.

We provide the approved return label, carrier, packaging, and regulated-material instructions. Do not ship a refrigerant cylinder independently.

REFRONYX does not charge a restocking fee for eligible and properly authorized returns.

Damaged, Defective or Incorrect Items

Inspect your order as soon as it is delivered. If the product is damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@refronyx.com .

Include your order number, a description of the issue, photos of the shipping box, shipping label, protective materials, product, damaged area, and relevant video evidence.

Do not connect, use, move unnecessarily, or attempt to repair a cylinder that appears damaged or leaking. Keep people away and avoid heat or ignition sources. Contact emergency services if there is an immediate hazard. When safe, contact REFRONYX for a safety review and the appropriate replacement, refund, or authorized return instructions.

Refrigerant Return Conditions

Pressurized refrigerant cylinders require a safety review, written authorization, suitable packaging, and an approved shipping method before return.

• Unopened returns must retain the factory seal, original labels, valve protection, and packaging.
• Opened or used cylinders are not returnable unless REFRONYX verifies a defect.
• Customers must provide requested photos or video without creating additional exposure or safety risk.
• Customers must follow all packing, handling, and carrier instructions provided by REFRONYX.
• Refrigerant cylinders must not be returned using an unauthorized carrier, label, drop-off point, or shipping method.

Non-Returnable Items

A return may be refused when a product:

• Has been opened or used and is not confirmed defective through our safety review.
• Shows misuse, unauthorized repair, alteration, relabeling, contamination, or improper storage.
• Is missing the original seal, labels, valve protection, packaging, shipping materials, documentation, or included parts.
• Was returned without prior written authorization.
• Is a gift card.
• Was marked as final sale or non-returnable before purchase.
• Cannot be safely transported because the required packaging, safety, or regulated-material shipping instructions were not followed.

Order Cancellations

Cancellation requests must be submitted as soon as possible after placing the order.

Cancellation cannot be guaranteed once an order enters processing, is prepared for shipment, is assigned to a warehouse, or is transferred to a carrier. If shipment can no longer be stopped, the standard return conditions and applicable shipping costs will apply.

If required purchaser certification is not approved within 30 days from the order date, REFRONYX will cancel the unshipped order and issue a full refund to the original payment method.

Refused or Undeliverable Deliveries

Customers are responsible for providing a complete and accurate delivery address and for accepting delivery when the carrier attempts to deliver the order.

If an order is refused, rejected, or returned as undeliverable for reasons not caused by REFRONYX, original outbound shipping and return transportation charges may be deducted from an eligible refund.

Exchanges

Direct exchanges are not guaranteed. The fastest way to receive a different item is to complete an approved return and place a separate order after the original return has been accepted.

Refunds

We will notify you after the returned product has been received and inspected.

If approved, the eligible refund amount will be issued to the original payment method within 7–10 business days. Standard outbound shipping was provided free of charge.

Your bank, card issuer, or payment provider may require additional time to process and post the refund.

If more than 10 business days have passed since your refund was approved, contact support@refronyx.com .

Business Contact

REFRONYX
5548 NW 9th Ave
Miami, FL 33127
United States

Email: support@refronyx.com

This is our business contact address and is not an authorized return address.

Need Help With a Return?

Our support team can assist with return requests, damaged deliveries, order issues, and refund questions.